Shipping policy
Shipping Policy for Velurella
Welcome to Velurella's Shipping Policy. This policy outlines the terms and conditions regarding the shipment of our products. By making a purchase from Velurella, you agree to the following shipping terms.
1. Order Processing:
All orders are typically processed within 1-2 business days from the date of purchase. During high-demand periods or promotions, processing times may be extended, and we appreciate your patience.
2. Shipping Methods:
We offer several shipping methods to accommodate your needs. The available options and associated delivery times will be presented at the checkout. Please note that delivery times are estimates and may be subject to unforeseen delays.
3. Shipping Locations:
Velurella currently ships world-wide. If your location is not included in the shipping options during checkout, please contact our customer service at [contact@velurella.com] to explore possible arrangements.
4. Shipping Costs:
Shipping costs are calculated based on the selected shipping method and the destination of the order. The total shipping cost will be displayed at the checkout before you complete your purchase.
5. Customs and Duties:
For international orders, please be aware that customs fees, taxes, and duties may be applicable upon delivery. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.
6. Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your package.
7. Shipping Delays:
While we strive to meet our estimated delivery times, unforeseen circumstances such as weather, customs processing, or other external factors may cause delays. Velurella is not responsible for any delays beyond our control.
8. Lost or Stolen Packages:
Velurella is not responsible for lost or stolen packages once they have been marked as delivered. Please ensure that the shipping address provided is secure and accurate.
9. Returns Due to Shipping Issues:
If your order is returned to us due to an incorrect address or delivery issues, we will contact you to arrange re-shipment. Additional shipping fees may apply.
Contact Us:
If you have any questions or concerns regarding our Shipping Policy, please contact us at [contact@velurella.com].
Thank you for choosing Velurella. We appreciate your business!